Frequently Asked Questions
Everything you need to know about shopping with Our Furniture Warehouse
What are your delivery options and timeframes?
We offer nationwide shipping with varying rates based on your location and item size. Standard delivery for in-stock items typically takes 5-10 business days, while custom or out-of-stock pieces may take 4-8 weeks.
Do you offer professional furniture assembly?
Yes, we offer a 'White Glove' delivery service in select metropolitan areas which includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for change-of-mind purchases?
We want you to love your home. If you change your mind, you can return most items within 14 days of delivery, provided they are in original condition and packaging. Please note that return shipping fees and a restocking fee may apply.
Do your products come with a warranty?
Absolutely. All our furniture comes with a standard 12-month manufacturer's warranty covering structural defects. Many of our sofas and mattresses feature extended warranties of up to 10 years.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free financing options such as Afterpay and Zip Pay to help you style now and pay later.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal. For large furniture deliveries, our dispatch team will call you 24-48 hours in advance to schedule a delivery window.