Returns & Exchanges
At Our Furniture Warehouse, we want you to love your new home setup, which is why we offer a straightforward 30-day return policy on all eligible furniture items. If your selection isn't the perfect fit for your space, we are here to assist with a seamless exchange or refund process.
Initiate Your Request
Contact our customer service team within 30 days of delivery with your order number and photos of the item in its original packaging.
Return Authorization
Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and detailed shipping instructions for your furniture.
Schedule Pickup or Shipping
Arrange for a carrier pickup or drop off the item at a designated logistics center, ensuring all hardware and assembly guides are included.
Inspection and Refund
After our warehouse team inspects the returned piece for quality assurance, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing